Recent User Reviews
Merchant Industry’s staff insulted other employee and didn’t allow them to go home after 6PM, and even when the employee left. Merchant Industry’s staff logged into this employee’s personal Gmail account and deleted their personal files, including passport, personal photos, HR handbook, and many other personal files, assuming this employee wouldn’t know. But the IP address tells everything they hacked, they conduct a violation of privacy publicly in the New York office.
The worst experience ever. The start of the agreement was in November 2023 and the cancellation in June 2024. The Merchant Industry company closed my account for a mobile credit card reader without my knowledge, and charge my account the fee for a breach of contract without my knowledge. I try to solve the problem and after I send the original agreement. They are ghosting my calls.
STAY AWAY FROM THIS COMPANY, VERY SNEAKY!!!!
Terrible terrible company stay away
Horrible company. Stay away from them. Their customer service is horrible. If you are a current customer look at your statements carefully. They’ll sneak fees on it and when you call them to complain they will tell you it’s not from them, though luck. But when you call to cancel your account magically they can fix it. Really.
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Merchant Industry Company Overview
Merchant Industry, LLC is a U.S.-based payment processing company founded in 2007 and headquartered in Long Island City, New York. The company offers a range of services that enable businesses to accept payments through various methods, including credit and debit cards, mobile wallets, and ACH transfers. Their solutions support both online and in-person transactions and include tools such as point-of-sale systems, virtual terminals, and payment gateways. Merchant Industry also provides additional services like merchant cash advances, equipment leasing, and check processing. The company serves a diverse clientele, including retail, restaurant, and e-commerce businesses, and processes over $5 billion in transactions annually for more than 20,000 merchants.
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