EVO Payments International Overview
EVO Payments International is a U.S.-based merchant account provider that processes payments for businesses in North America, Central America, and Europe. Founded in 1989, the company has since grown in to a large super ISO of Global Payments, with major acquisitions in that time span including Deutsche Card Services, PowerPay, and Citigroup’s merchant acquiring business in Mexico. EVO Payments International was previously known as “EVO Merchant Services” for a number of years, but it was rebranded over the past few years to reflect its broadening merchant base.
EVO Payments International’s products and services include traditional credit card terminals, virtual terminal software, tablet-based point-of-sale products, smartphone payment processing, support for over 130 currencies, merchant cash advance, gift and loyalty programs, and check guarantee. The company offers live phone support to all of its merchants, with dedicated support lines for each region. Ray Sidhom is the chairman and founder of EVO Payments International, and Jim Kelly is the company’s CEO.
The EVO Payments International, a U.S.-based merchant services provider, acquired PowerPay in 2012 and Sterling Payment Technologies in 2017, and served as a majority owner of the National Bank of Greece’s merchant acquiring business in 2021.
EVO Payments primarily offers electronic payment processing services, and claims to offer services in over 150 different currencies.
Currently offers a multi-year contract and a $500 early termination fee, but has been accredited by the Better Business Bureau since 2017.
EVO’s merchant account fees can range from $250 to $500 based on a merchant’s business type, processing volume, and agent/sub-ISO setting up the account.
EVO has storefront payment processing services, virtual terminal and payment gateway services, and does not disclose pricing for these services.
EVO Payments International has received many complaints, mostly involving deceptive sales tactics, deceptive employee and agent practices, and poor customer service.
EVO Payments International is not a top-rated merchant account provider for customer service due to several complaints, including one that stated that EVO ignored phone calls.
A Better Business Bureau report shows that the EVO Payments International has received 522 complaints in the last 36 months. Only 202 complaints were resolved to the satisfaction of the merchant.
EVO follows a common pattern in recruiting and hiring agents, and allows other sub-ISOs to operate under their own business names.
EVO Payments International’s reseller strategy has triggered a number of complaints, including high-pressure sales tactics and inadequate fee disclosure.
EVO Payments International rates as an average payment processor, but it can raise its rating by improving its policies in the areas of merchant grievances and eliminating future complaints.
At a glance
Founded: 1989
Location: Melville, New York
Acquiring bank: Deutsche Bank
Website: evopayments.com
Phone number: 1-516-479-9000
E-mail: [email protected]
EVO Payments International Promotional Video
Online reputation and reviews
EVO Payments International has received over 120 complaints on various consumer protection websites. Common themes across all complaints include deceptive sales tactics, withheld funds, long-term contracts, expensive equipment leases, and poor customer service. Given the company’s rapid expansion and global scale, this is a lower-than-expected amount of complaints for EVO. However, the content of the complaints suggests that most merchants will receive industry-average pricing and customer service through the company. Like other large processors, EVO appears to receive a significant portion of its complaints from relatively small businesses.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to EVO Payments International at this time.
Have you used EVO Payments International for your business? Rate the company at the top of this post and tell us about your experience in the comment section below:
I am disappointed abou the service I get I have been whit them last 10 years contract that signed Low reat they been changing me lots off money they were taking all most more than 3000 k a month from total transaction $8000 k month when I call customer service and ask them why they take this much they can’t even give me answer unprofessional i don’t suggest
I will take it to my lower don’t even make sense….
AVOID EVO payments worst company ever
They will drain your bank accounts for no reason.
Luckily I set up a new account with only $25
First unauthorized deduction $10
Next $10
Next $10 denied
Next $9 denied
Next $5 approved
Next $4 denied
No reason for deductions other than them trying to drain your accounts with no reason
Luckily my banks are good and disputed all the unauthorized charges.
Do not use EVO payments
I’ve been a customer of EVO for 2 years generating 6 figures annually. I come back into the office on Monday to see that I didn’t generate any sales over the weekend. I’ve never gone 72 hours without making a sale so I knew something was up.
I call them only to find out that they canceled my account on Friday evening. There were no emails warning me of a cancellation nor was there an email saying that my account was canceled. Dropped just like that. And their reasoning was because of our website name (which has been the SAME name since day 1!!)
I’m in a very competitive industry where people can be ruthless. This is the biggest F U I’ve received in my 4 years in business and it’s done by a company that was on “my team” so I thought. Not to mention they do this to me during my BUSIEST TIME OF THE YEAR – Holiday Season. Proof they don’t give a damn about their customers.
It’s going to be atleast a week of zero sales before I’m set up with a new company. This is going to kill my Holiday season sales goals. I’m normally a nice person, but I’d spit in the face of whoever decided to think it’s right to drop my company without any notifications of headsup.
Even if you’re my biggest competitor – I’m telling you to AVOID THIS COMPANY AND THEIR UNETHICAL SHADY TACTICS!
I have not signed up for it yet and I tried to call customer support and received someone immediately and on a weekend. So maybe they’ve fixed their support system. I’m still debating whether or not to go with them. their swipe rate % is good.
It’s not about how good or bad the support is. There is just none. You never get an answer.