ProPay Overview
ProPay is a merchant account provider owned by TSYS that specializes in credit card processing software for in-store, mobile, and e-commerce payments. Unlike most credit card processors that serve brick-and-mortar businesses, ProPay does not sell conventional credit card terminals for accepting face-to-face swipes. Instead, the company provides a virtual terminal that runs on securely on a business’s PC in addition to mobile apps and card readers (“ProPay Jak”) for smaller storefronts. This setup may be attractive for merchants who would prefer not to purchase dedicated credit card equipment and who are comfortable with using their PCs to accept credit card swipes.
ProPay’s overall product lineup includes recurring billing tools (EnsureBill), QuickBooks integration, multi-currency support, tablet-based point-of-sale solutions, ACH processing, payment tokenization, online shopping carts, and Buy Now buttons. ProPay has also developed specialized solutions for industries including eBay sellers, utility companies, non-profits, financial institutions, property managers, and internet service providers. The company offers email support, live chat, and phone support from 6:30 a.m. to 7:00 p.m. MST Monday through Friday. Dave Duncan is the president of ProPay.
At a glance
Founded: 1997
Location: Lehi, Utah
Acquiring bank: Wells Fargo Bank
Website: propay.com
Phone number: 866-573-0951
E-mail: [email protected]
ProPay Promotional Video
Online reputation and reviews
ProPay has received very few complaints across all consumer protection websites, particularly in the years since it was acquired by TSYS. The fifty or so complaints that are currently available mention issues like fund holds, difficulty cancelling service, technological issues, and slow response times by customer service reps. Again, the company’s total complaint rate is remarkably low for its size, and the content of these complaints is generally not concerning.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to ProPay at this time.
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