About Coastal Pay
Overview
Coastal Pay Inc., founded in 2013, is a payment processing company headquartered at 113 West G Street #5100, San Diego, California. Coastal Pay Inc. is a registered ISO/MSP of Wells Fargo Bank in Concord, California, and Axiom Bank, N.A. in Maitland, Florida. The company provides credit and debit card processing, ACH and eCheck processing, virtual terminal services, recurring billing, chargeback and fraud prevention, and a proprietary payment gateway.
Products and Services
Coastal Pay offers in-person, online, mobile, and business-to-business payment acceptance. Supported alternative payment methods include Apple Pay, Google Pay, Venmo, Coinbase, PayPal, Klarna, and Afterpay. The company supports integrations with point-of-sale systems and third-party software vendors and offers dual pricing and surcharging programs that allow merchants to pass card processing fees to customers. Additional product offerings include Tap to Pay, email invoicing, payment links, corporate-card processing, EMV terminals, mobile card readers, gift and loyalty programs, and merchant cash advance referrals.
Industries Served
Coastal Pay markets its services to retail, restaurant, hotel, travel, e-commerce, coaching, pharmacy, online pharmacy, timeshare, and business-to-business merchants. Per the company's leadership page, Coastal Pay is led by founder and Chief Executive Officer Kavan Thanasith and co-founder and President Travis Chrisman.
Pricing
Processing Rates
Coastal Pay advertises a flat rate of 2.5 percent plus 0.15 dollars per transaction on its website for online card acceptance, with no separate monthly gateway fee. Independent reviewer reporting on Coastal Pay differs from this advertised figure: third-party reviews report rates of 2.69 percent plus 0.19 dollars for swiped transactions and 3.69 percent plus 0.19 dollars for keyed-in transactions, with virtual terminal rates ranging from 1.00 percent to 4.99 percent depending on the merchant's category and pricing program.
Other Fees
According to user reviews and expert content, Coastal Pay has historically charged a PCI compliance fee of approximately 19.95 dollars per month and a 495 dollar early termination fee on a three-year contract; some recent third-party reporting indicates the company has updated its policy to remove early termination fees, though Coastal Pay does not publish a complete fee schedule on its own website. The company waives certain fees through its dual pricing program, which is reported by user reviews and expert content to shift credit card processing fees from the merchant to the customer at the point of sale.
Equipment
Equipment lease terms reported by user reviews and expert content reach as long as 48 months on locked agreements. Coastal Pay does not publish equipment lease pricing on its website, and merchants are quoted equipment costs during the application process. The company offers a proprietary payment gateway that it provides at no additional charge to its processing customers.
Contact
Ownership/Leadership: Kavan Thanasith
Address: 113 West G Street #5100, San Diego, CA 92101
Phone: 888-266-1715
Website:coastalpay.com
Recent User Reviews
I have been in business for over 25 years without EVER having a chargeback, but within 2 weeks of switching to Coastal Pay, I was essentially shut down because they stopped releasing funds to me (while I had $thousands in paid orders in transit). Whatever Highwire or Coastal Pay did to switch me over resulted in an extraordinarily high failed order rate through my online shopping cart, so now my customers cannot place orders through my website, and if they phone in an order, Coastal Pay is not releasing the funds. I have emailed and phoned them numerous times, yet they do not respond or take care of the problem. This never happened with my previous merchant processing.
I’ve been in the payment processing industry for over a decade, working as both an agent and a merchant, and I can confidently say that Coastal Payments is hands down the best company I’ve ever worked with. From the very beginning, they’ve gone above and beyond in every aspect, setting a new standard for excellence in the industry.
**Unmatched Support and Care for Agents**
As an agent, the support and care I’ve received from Coastal Payments are unparalleled. They treat their agents with the utmost respect and provide an environment that fosters success and growth. Their commitment to agent satisfaction is evident in every interaction, ensuring that we have the tools, resources, and support needed to thrive. I’ve never felt more valued or appreciated by any other ISO.
**Superior Client Retention and Referrals**
One of the most remarkable aspects of working with Coastal Payments is the incredible client retention I’ve experienced. My business owners not only stay with me, but they also actively refer new clients. This level of loyalty and satisfaction is a direct result of the exceptional service Coastal Payments provides. They truly understand the importance of nurturing client relationships and go the extra mile to ensure that every merchant feels valued and supported.
**Exceptional Service for Merchants**
As a merchant, Coastal Payments has exceeded all my expectations. Their dedication to providing top-notch service is evident in everything they do. From seamless transaction processing to proactive issue resolution, they consistently deliver a superior experience. Their innovative solutions and commitment to security give me the peace of mind I need to focus on growing my business.
**Above and Beyond in Every Way**
Coastal Payments isn’t just another payment processing company; they are a partner invested in your success. Their team is responsive, knowledgeable, and always willing to go the extra mile. Whether it’s customizing solutions to fit specific needs or providing timely support, they consistently demonstrate their dedication to excellence.
In my 10 years in the industry, I’ve never worked with a company as outstanding as Coastal Payments. Their exceptional service, unwavering support, and commitment to both agents and merchants make them the best ISO out there. If you’re looking for a payment processing partner that truly cares about your success, look no further than Coastal Payments. They are, without a doubt, the gold standard in the industry.