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East Commerce Solutions Company Overview
East Commerce Solutions, Inc. was a Rhode Island-based merchant services provider founded in 1994. Before being acquired by Payroc WorldAccess in 2022, the company processed around $2 billion annually and served merchants across industries including retail, food service, and healthcare. ECS offered payment processing solutions such as EMV terminals, mobile readers, POS systems, e-commerce gateways, ACH/check conversion, and value-added tools like gift cards and loyalty programs. It also provided working capital advances. While the company had an A+ rating with the Better Business Bureau, public customer reviews presented mixed feedback. Some merchants reported issues with billing transparency, unexpected rate increases, post-cancellation charges, and long-term equipment lease obligations. Employee reviews indicated a high-pressure sales environment, frequent turnover, and concerns about upper management practices. Despite these challenges, ECS maintained long-term relationships with some clients who appreciated local service and support. Since its acquisition, its offerings have been integrated into Payroc’s broader platform, expanding its global reach and technical capabilities.