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Empower Payments Company Overview
Empower Payments is a U.S.-based merchant services firm headquartered in Kansas (with operations spanning the U.S.), operating as a registered ISO of Fifth Third Bank. Founded in the mid-2010s, it provides retail and virtual payment solutions such as EMV card terminals, mobile readers, hosted payment forms, recurring billing, and dual-pricing or cash-discount models. Key features include fraud mitigation tools, API integrations, POS compatibility, and real-time reporting dashboards. The company promotes “zero-cost” processing through its dual pricing program, monthly fee plans, and claims a charitable model that contributes a portion of proceeds to nonprofits. Common user feedback praises personalized onboarding, fast response times, and efforts at cost transparency. However, consumer complaint platforms show mixed ratings—some merchants detail frustrations with account termination, subscription handling, or unexpected billing issues. Employee reviews note a generally positive workplace environment, while also pointing to periods of high sales targets. Overall, Empower positions itself as an ethical, tech-forward processor oriented toward small businesses seeking flexible pricing and mission-driven branding.