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Enhanced Payment Systems Company Overview
Enhanced Payment Systems (EPS) is a U.S.-based merchant services provider founded in 2017 and headquartered in Oak Brook, Illinois. Operating as an ISO/MSP under Fifth Third Bank, the company offers credit and debit card processing, ACH and e-check acceptance, virtual terminals, mobile and countertop POS systems, recurring billing, fraud monitoring, and a surcharge-based pricing program called “Eliminate & Earn,” designed to offset or remove merchant processing costs. EPS markets itself as providing high-touch onboarding, personalized support, and competitive interchange-plus or flat-rate pricing. Customer feedback is mixed, with average ratings ranging between 2.5 and 3.7 out of 5. Positive reviews often cite helpful agents and tailored onboarding, while critical feedback mentions billing clarity issues and inconsistent responsiveness. Employee reviews describe a moderately positive workplace with some reports of sales pressure and turnover. The company maintains accreditation with the Better Business Bureau and an A rating, with a small number of complaints related to service delivery and account changes.
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