First Merchant Services Customer Reviews

First Merchant Services is a credit card and debit card processing company headquartered in Greenville, South Carolina, operating online as firstms.net. The company is a Registered Partner/ISO of Elavon, Inc. of Georgia, a wholly owned subsidiary of U.S. Bancorp, and resells Elavon-platform acceptance products to small and medium-sized merchants across the United States.

Products and Services

First Merchant Services offers credit and debit card processing, the Elavon VirtualMerchant hosted payment gateway, VirtualMerchant Mobile, InternetSecure for online transactions, electronic check (ACH) processing, and reporting and analytics tools. The company resells the Talech point-of-sale platform for retail and restaurant merchants and the Flint+ mobile acceptance app, and supplies Verifone Vx570 ethernet and dial countertop terminals to merchants that need card-present hardware.

First Merchant Services does not publish processing rates, transaction fees, or contract terms on its website. The site advertises a guaranteed-lowest-rate program, no application or setup fee, and same-day approval, but specific rate cards, monthly minimums, and equipment costs are quoted to each prospective merchant during the application process. Because the company resells the Elavon platform, the underlying processing schedule, chargeback fees, and statement fees follow Elavon’s standard terms, layered with whatever margin First Merchant Services adds in its merchant agreement.

Ownership/Leadership: Randy Jackson (President)

Address: 250 South Pleasantburg Drive Ste 132, Greenville, SC 29607

Phone: 877-599-5577

Website:firstms.net