Main Street Processing Overview
Main Street Processing is a merchant account provider that acts as either a DBA or a subsidiary of Datalink Bankcard Services. The company’s website is vague about its location, ownership, and corporate affiliations, but a large number of online complaints and a few third-party sources have stated that Main Street is owned by Steve Odom and Scott Stauffer, the president and vice president of Datalink Bankcard. Other brands associated with Steve Odom and Scott Stauffer include TriData, Inc., Tier 1 Processing, and Consolidated Payment Services.
Main Street’s products and services include credit card terminals, check processing, gift and loyalty programs, wireless processing, and merchant cash advance. The company offers 24/7 support, but it’s not clear which organization services these lines of contact.
At a glance
Location: Richardson, Texas
Acquiring bank: Wells Fargo Bank
Phone number: 855-409-2524
E-mail: Contact form here
Online reputation and reviews
Main Street Processing has accumulated nearly 30 public complaints of a very specific nature. These complaints almost uniformly allege that the company is engaging in “slamming,” a tactic in which a merchant account provider poses as a merchant’s current credit card processor over the phone in order to deceive the merchant into signing a contract under false pretenses. A slammer will typically call merchants claiming to be with “merchant services” and will offer a “rate review” to ensure that merchants aren’t being overcharged. Unsuspecting merchants then sign a processing contract or an equipment lease under the assumption that their service is being optimized, when in fact a third party has locked them into an unnecessary merchant account.
On telemarketing forums, review websites, and complaint boards, there are dozens of claims by merchants that Main Street’s telemarketing team is engaging in precisely this sort of behavior. Official responses from the company are few, but they often insists that Main Street “maintains strict disclosure policies regarding the identity of our company and the nature of the solicitation.” Based on the widespread reports of merchant confusion and dissatisfaction, Main Street Processing does not appear to be a good option for any merchant.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Main Street Processing at this time.
Have you used Main Street Processing for your business? Rate the company at the top of this post and tell us about your experience in the comment section below: