MiCamp Solutions Customer Reviews

Do not do business with them. They over charge me , and never honor what they said in the contract. They are liar.

I have been using MiCamp for a payment processor for 2 years and originally signed a contract with one Wes Ruthowski stating my Address Verification Service is $0.01 per transaction. MiCamp was actually charging me $1.99 per transaction for the Address Verification Service, and I did not notice due to the reason below. When I signed up with MiCamp, the data entry specialist working my account made an error and had my statements sent to the wrong address. Doing taxes this year (2023), I noticed micamp has never sent me a 1099k, and asked what address they had on file. When they informed me of the erroneous address I corrected it. Upon receiving my old statements I looked over them and discovered that micamp had been overcharging me hundreds of dollars each month totaling over $4500 throughout the entire time doing business with micamp. When I called to inform them of this error they said there was nothing they could do. When I threatened micamp with legal action they sent me an email attempting to gaslight me saying it was interchange. After proving to micamp that it was a separate charge and showing them our original contract, the specialist stated she would talk to the Manager. I attempted to contact the manager through emails and calls, but he ignored me. Finally a specialist contacted me and told me I would be getting less than $400 as a refund, because when I was signed up I was given aggressive pricing. I would like the other $4000 refunded. When I finally got in contact through to their manager, he told me that micamp had barely made any money off of me, and they couldn’t refund the 20x industry standard fees they had been charging, and the best he could do is set my fees to $0.01 going forward. I asked him where the money had been going this entire time and he had no idea. I was told to sit tight and he would find another solution, to never call again. I am shopping for a new payment provider and hope to finish my business with micamp by the end of the month.

In 2 months with MiCamp we were charged $5,200.00 more than the previous company!

TOTAL RIPOFF!!!

I signed up with MiCamp when opening my new store in March 2023. My contract reads rates of 2.25%…. I have been getting charged almost 5%!! Over a month ago my sales rep said I was getting double charged an actual rate and a bundled rate and would see a Refund by end of week… nothing happened…. He also said the account was now set with the correct rate. I was charged double again for June! My rep won’t return my texts anymore. Everytime I call MiCamp they say my account is in rate review… on July 3rd I called and was supposed to hear something within 8–0 days… nothing has happened

Poor Customer Service and tech support. We had them as a preferred servicer for a new practice management system. Their equipment constantly lost connection to our network even after we made the upgrades they requested. We opened a new office and moved the equipment and account there. Their tech support tried to reprogram the machine three times but were never able to get the equipment working. We paid our monthly service fee for 10 months without being able to use their service and they still charged me $350 for cancelling before the 3 year agreement.