National Merchant Services Overview
National Merchant Services (NMS) is a midsize merchant account provider that resells First Data contracts and equipment. The company claims to have served over 2,000 merchants and to have processed over $500 million in transactions. Due to its generic-sounding name, the company could potentially be confused with National Bankcard, National Bankcard Systems, National Merchant Center, or the National Bureau of Merchant Services, but it should be noted that National Merchant Services has no affiliation with these other entities.
National Merchant Services’s products include countertop terminals, wireless terminals, point-of-sale systems, mobile phone processing, e-commerce solutions, sales reporting, QuickBooks integration, recurring billing, electronic invoicing, merchant cash advance, and gift and loyalty programs. The company offers phone and email support to its merchants. Semyon Vays is the CEO of National Merchant Services.
At a glance
Location: Brooklyn, New York
Acquiring bank: Wells Fargo Bank
Phone number: 888-715-8021
E-mail: [email protected]
National Merchant Services Promotional Video
Online reputation and reviews
National Merchant Services has received approximately two dozen negative reviews on consumer forums. Surprisingly, most of these complaints have been filed by former employees of the company, who allege poor sales support, low-quality leads, insufficient customer service, and a commission structure that demands them to sign merchants up for long-term equipment leases. The few complaints from merchants tend to focus on poor customer service, although there are reports of early termination fees of up to $595 and the long-term First Data Global Leasing contracts decried by the company’s sales agents.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to National Merchant Services at this time.
Have you used National Merchant Services for your business? Rate the company at the top of this post and tell us about your experience in the comment section below: