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National Payments Customer Reviews

Read merchant feedback on National Payments’ contract terms, pricing structure, equipment options, and customer support services.

UPDATED JUN 20251 MERCHANT REPORTS

Processor Rating

5.0
National Payments

DISTRIBUTION � 1 REPORTS

5★1
4★0
3★0
2★0
1★0
Overview

National Payments is a Canadian merchant services provider headquartered in Calgary, Alberta, with a focus on the hospitality industry. The company was founded in 2008 and operates as a reseller of payment processing platforms and hardware, offering merchants point-of-sale terminals, mobile and tap-enabled card readers, virtual terminals, and e-commerce gateway tools.

Services and Industries Served

National Payments markets services to hotels, restaurants, retailers, and other business types across Canada. Reported products include the Converge payment gateway, Poynt smart terminals, TipTap mobile and contactless acceptance, and a Pay-By-Bank account-to-account payment option. The company describes hospitality and hotel front-desk processing as core areas of specialization.

Partnerships and Underlying Platforms

Public processor research identifies National Payments as a reseller of Elavon's processing platform, including the Converge gateway and conventional countertop terminals, as well as Worldline's Bambora payment software. These third-party platforms underlie much of the day-to-day card processing and gateway functionality the company offers to its merchants.

Pricing

Processing Rates

National Payments does not publish standard processing rates or fee schedules on its public website. Account pricing is reported by user reviews and expert content to be quoted on a per-merchant basis after a sales conversation, with variation based on business type, ticket size, monthly card volume, and the equipment package selected.

Contracts and Equipment

Specific contract length, monthly minimums, and early termination terms are not disclosed publicly. Because the company resells Elavon's processing platform, expert content has noted that equipment leases through Ladco Global Leasing may be offered alongside standard Elavon merchant agreements. Outright equipment purchase is generally a less costly alternative than long-term leasing for most merchants.

Contact

Ownership/Leadership: Bob Dhillon (Founder/Owner); Michael Strong (CEO)

Address: 305 10 Ave SE, Calgary, AB T2G 0W2, Canada

Phone: 1-403-663-8886

Website:nationalpayments.ca

Merchant Reports

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June 4, 2025

National Payments got us up and running without a lot of back and forth. The process was quick, and everything has worked as expected since day one. It’s been a dependable service, and their team has been responsive when we’ve had questions.

Samantha

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