National Retail Solutions Customer Reviews

National Retail Solutions, Inc. (NRS) is a Newark, New Jersey-based point-of-sale and merchant services provider founded in 2016 and operating as a subsidiary of IDT Corporation. The company began as a POS hardware and software supplier for independent retailers, particularly convenience stores, bodegas, and tobacco shops, and has expanded into a multi-product platform that includes payment processing, digital signage advertising, merchant cash advance, EBT acceptance, and a petroleum-focused product line for gas stations and c-stores.

Products and Services

NRS markets the NRS POS terminal as a turnkey countertop system bundled with cash drawer, scanner, customer-facing display, and a cloud-based back-office portal. The merchant processing arm, branded NRS Pay, provides credit and debit card acceptance, integrated EBT and Snap processing, and an optional cash discount or surcharge program. Additional divisions include NRS Funding, which offers merchant cash advance financing, NRS Digital Media, which sells advertising shown on the customer-facing screens of deployed terminals, NRS Insights, a market data product built on aggregated transaction data, and NRS Petro for fuel-station environments.

Equipment

NRS Plus advertises a starter POS bundle that has been offered in two tiers, a standard package and an enhanced configuration that adds a barcode scanner and a customer-facing display, with pricing presented as a one-time hardware cost plus a monthly software subscription. User reports describe the entry-level POS as roughly ninety-nine dollars upfront and a software fee in the range of twenty to thirty dollars per month, though merchants report that the precise figure depends on the package and any promotional pricing in effect at signup.

Processing Rates

NRS does not publish a public interchange-plus or flat-rate sheet on its website. Pricing is quoted per merchant after a sales conversation, and user reviews and expert content report that effective rates are typically a tiered or flat-rate structure with a per-transaction fee in addition to a percentage of the transaction amount. NRS Pay also offers a cash discount program in which the merchant passes the processing cost to the customer; reports indicate the cash discount program carries a monthly service fee in the high forties of dollars per month that is waived above a stated processing volume threshold.

Other Fees

Merchant reviews and expert content cite additional charges that have not always been disclosed up front during the sales process, including PCI compliance fees, monthly minimum charges, statement fees, and equipment lease or financing charges where applicable. Contract terms and early-termination provisions are negotiated on a per-merchant basis rather than published.

Walston v. National Retail Solutions TCPA Settlement

NRS reached a class action settlement of up to approximately 6.5 million dollars to resolve claims brought under the Telephone Consumer Protection Act alleging that the company sent prerecorded ringless voicemail messages to consumer cell phones without prior express written consent. The settlement class covers individuals in the United States who received a ringless voicemail sent on behalf of NRS Pay through the VoiceLogic platform between January 8, 2020 and the date of final approval. The settlement administrator is operating a claims process under the case caption Walston v. National Retail Solutions, Inc. with a claim filing deadline of April 14, 2026. Additional documentation is available through the settlement administrator at nrstcpasettlement.com.

Ownership/Leadership: Elie Y. Katz, Founder, President and CEO

Address: 520 Broad Street, Newark, NJ 07102

Phone: (973) 438-3096

Website:nrsplus.com