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PatientPay Company Overview
PatientPay is a U.S.-based healthcare payments technology company founded in 2008 and headquartered in Durham, North Carolina. Its core product is a cloud-based platform designed for hospitals, specialty medical groups, and revenue cycle management organizations to simplify patient billing and payment. PatientPay integrates with electronic health record systems to generate electronic statements that align with patient Explanation of Benefits, helping patients understand their financial responsibilities clearly. The platform supports payment options including credit/debit cards, HSA/FSA cards, ACH/eCheck, digital wallets, and allows patients to enroll in automated payment plans and autopay. Patient bills can be accessed via secure links sent by email or SMS—no app download or login is required. The system is fully HIPAA and PCI DSS Level 1 compliant. For providers, PatientPay offers a unified dashboard, reporting tools, and automated reconciliation, reducing manual back‑office work and improving cash flow. Users typically report faster collection cycles and reduced administrative burden.