About PayHub
Overview
PayHub Payments is a payment processing company headquartered in Simsbury, Connecticut. The company was established in 2008 and describes itself as family-owned and locally rooted, serving small and mid-sized businesses across the United States. PayHub Payments operates as a merchant services provider that resells acquiring services through partner banks and processors; the company's website identifies First Global Merchants, LLC as a registered Independent Sales Organization of Citizens Bank, N.A. of Providence, Rhode Island.
Products and Services
PayHub Payments offers credit and debit card acceptance for in-person, online, and mobile environments. Hardware options include countertop terminals, mobile card readers, and Clover point-of-sale systems. Online merchants can use a payment gateway with shopping cart integrations, and remote merchants can take payments through a virtual terminal or by sending digital invoices over text or email. The company also markets a dual-pricing program that passes card processing costs to customers paying by card while offering a cash discount.
Industries Served
The company markets its services to retail, restaurant, e-commerce, and service-based businesses. PayHub Payments advertises integrations with common business software, including accounting platforms such as QuickBooks, and provides setup and training as part of the onboarding process.
Pricing
Processing Rates
On its website, PayHub Payments advertises in-person card processing starting at 2.6% plus 10 cents per transaction and online payments starting at 2.9% plus 30 cents per transaction. The company indicates that final pricing is determined by a custom quote based on the merchant's industry and processing volume, and that dual-pricing and traditional interchange-based pricing models are available.
Account Terms and Fees
The company states on its website that accounts include no setup fees, no monthly minimums, no long-term contracts, and no early termination fees, with PCI compliance and next-day funding included at no additional cost. Independent reviews of PayHub Payments have at times reported terms that differ from the company's current marketing, including a monthly account fee, a PCI compliance fee, and an early termination fee tied to multi-year contracts; these terms have been reported by user reviews and expert content rather than confirmed by the company's current published pricing.
Equipment
PayHub Payments indicates that equipment may be provided at no cost to qualified businesses, with available hardware including Clover point-of-sale devices and standalone terminals. Specific equipment pricing is not published and is quoted per merchant.
Contact
Ownership/Leadership: Austin Nathan
Address: 720 Hopmeadow Street, 2nd Floor, Simsbury, CT 06070
Phone: (855) 572-9482
Website:payhubpayments.com
Recent User Reviews
I am very pleased with Payhub Payments and my local contact Montana Armata! I did not have any experience with Merchant Services before this year and initially went with a provider which had very high rates. Fortunately, I met Montana through a BNI group and after spending 1/2 hour learning about my business, she provided me with the perfect plan at about 1/10th of the costs! This has been one less thing to worry about. I have received personal 1:1 training from Dan in the main office and unbelievable customer service. They pick up their phones, know the product, are pleasant and promptly assist with addressing questions. Kudos!
My bank flagged them when trying to pull money out of my account for processing. They thought it was fraud. It was under $700.00. They then held hostage my deposits for the tune of $11000.00 . I have spent multiple phone calls trying to just pay them directly. They will not accept payment. I have spent hours at the bank trying to get a letter to reassure them my accounts have no problem. We are now going on a week of them holding my money. I have contacted a lawyer to get my money.