Pineapple Payments Customer Reviews

Pineapple Payments is a payment processing technology company that was founded in 2016 in Pittsburgh, Pennsylvania, by industry veteran Brian Shanahan. The company provides omnichannel payment acceptance and proprietary processing technology aimed at small and medium-sized merchants as well as integrated software vendors. Its services include card-present and card-not-present processing, a hosted payment page, recurring billing, tokenization, a virtual terminal, and integrations with software platforms such as QuickBooks.

In March 2021, financial services technology firm Fiserv announced an agreement to acquire Pineapple Payments, with the transaction closing in the second quarter of that year. Since the acquisition, the Pineapple Payments brand and the original pineapplepayments.com web address have been folded into Fiserv's CardConnect business, and visitors to pineapplepayments.com are redirected to cardconnect.com. Before the Fiserv deal, Pineapple Payments was a portfolio company of private equity firm PSG.

Technology Platform

The company's proprietary payments platform supports in-store, online, and mobile transactions through a single integration. Reported features include EMV chip card acceptance, mobile wallet support, a developer API, a hosted payment page, recurring billing, and a cash discount program. The platform was distributed both directly and through a network of independent sales organizations and integrated software vendors.

Acquisitions

During its independent run, Pineapple Payments grew partly through acquisitions, including the 2017 purchase of 1st Payment Systems, which expanded its merchant base in the Southwest United States.

Pineapple Payments has not publicly published its merchant pricing on its website. Independent expert reviews and user reports describe a customized quote process, with rates and contract terms varying based on a merchant's business type, processing volume, and chosen feature set.

Processing Rates

According to expert reviews and user reports, Pineapple Payments has offered both interchange-plus pricing and flat-rate pricing, with the underlying processing handled through back-end platforms reported to include Worldpay, First Data, and TSYS. Specific rate cards are not disclosed by the company.

Contract Terms and Fees

Expert reviews report that Pineapple Payments commonly placed merchants on three-year contracts with an early termination fee of approximately 495 dollars. User reviews and expert content also describe additional charges that may apply, including monthly gateway fees, batch fees, PCI compliance fees, and technical support fees. Specific amounts vary by account and are not published by the company.

Ownership/Leadership: Brian Shanahan

Address: 11 Stanwix Street, Suite 1202, Pittsburgh, PA 15222

Phone: 412-235-7235

Website:pineapplepayments.com