Sekure Payment Experts Customer Reviews

wow, we are a 1.7 plus cc customer and these people promise you the world in dropping average cost to .024-5 on their comparison to your current service, then we you sign its .028-9. CS almost non existent and not helpful at all. These people got more hoops than PT Barnum’s original circus! We have had this service for 60 days and its been a nightmare from off time batches to the first charge just over the high charge limit triggering an ACH hold and a line of hoops to jump through. Losey service on top of being crooks! Steer clear from these guys!

I have been working with Sekure Payment Experts for over eight years now. I have absolutely NO complaints about their customer service or equipment. They are quick to solve any issues our stores have with their equipment and will send out replacement equipment if needed immediately. Today I spoke with Michael regarding closing an account and returning equipment to them. No problems – he will facilitate closing the account and send a shipping label so I can return their equipment. He verified for me which equipment to return so there will be no stray equipment to charge us for. I am grateful for the excellent customer service. Debbie in Midland, MI

File a complaint with your states Attorney Generals Office and the Federal Trade Commission. They won’t stop until they are in a class action lawsuit again. They had to pay out 6.25 million on the last one. They won’t get shut down if we don’t contact the correct agencies to get them put in check.

They are liars and held me to a 3-year contract they said I signed but it turns out this information was not in the contract that I signed, this information was in the fine lines of the terms and conditions they said I clicked on and accepted. Not sure how is legal to hold a business hostage for 3 years of fees for unused services (over 3K in fees for services not provided) due to a legality that should not be legal. Terms and conditions should not be used to scam customers and our government is doing nothing to protect us, the consumers.

They call us everyday, multiple times a day. VERY pushy and they like to name drop like they’ve spoken to our owner or manager. However, I am the only one that answers the phone. They call back same day and say they spoke to another person and was told something when it’s me they talked to and I never said anything. Now they are faxing us requests which include for us to take a picture of our processing statements and send it to them. When they call, they keep saying they are “missing one document”. I asked them what document they are missing or what documents they have and they have no answer. I am tired of the calls.

Don’t let the bogus A+ score fool you. This company is a FRAUD. They told me a flat fee of $50 a month. After a couple months I got a charge of $97.75 which was never explained to me why because honestly I don’t think the people who answer the phone even know. This month it was $243.20. I stopped payment at my bank and told Sekure to end my contract as they are taking money out of my account that has no bearing whatsoever in what I signed up for. I’ll take them to court if I have to. 100% FRAUD. Don’t know how they’re getting away with ripping people of unabashedly. Shameful!

The contract was signed on 4/29/2020, and charges began on 6/2/2020, in November 2020 Sekure had already more than doubled my fees to $77.92, and I never received notice by email or by mail. I realized I could have logged into the portal which by the way I never received an email giving me instructions to do so. Or a monthly email saying that if I logged in I would see my statements.

Even though I was promised monthly statements over the phone when I spoke with your salesperson Mr. Lambrini because that was my #1 complaint with my prior credit card processor.

Then Covid hit, I had to deal with kids at home for school, tons of clients needing extra help during Covid, and other family issues I will mention in court. Still me not catching this sooner does not negate all the illegal practices of this firm.

I was never contacted and falsely believed Sekure was processing some of my client’s credit card charges for me but they were not. Since I used QBD all my clients were mostly billed through them, so I was paying them to process my credit card fees NOT Sekure.

The increase in the monthly charge was disguising the fees, IF I had seen a $20-25 monthly charge I would have known Sekure was NOT processing credit charges at all but because Sekure increased without notice I misunderstood the charges. I see on Google Reviews that I was not the only one.

My credit card companies and my banks always email me and mail notices when there is a change in fee structure. The fact that I signed a contract and was told I had a guarantee that my rates would not go up (I have the email to prove it) and within months Sekure did, reflect the predatory system of this company and I will not rest until I get my full refund or take them to court for my fees and legal fees incurred in the process. If anyone else wants to join the lawsuit please email me.

Same complaint and experience as many others. These guys are typical scammers.

I recently had a rather frustrating experience with Sekure Merchant’s payment services, and I feel compelled to share my thoughts in this review. My interaction with them left me deeply dissatisfied, to say the least.

I was initially approached by Sekure payments experts who were quite pushy in convincing me to sign up for their product. They assured me that I wouldn’t be charged anything directly and that my clients would cover the processing fees, effectively relieving me of merchant fees. Encouraged by their promises, I decided to give their service a try.

However, my experience with Sekure Merchant took a nosedive from there. The feedback I received from both my clients and my staff regarding their services was far from positive. It was evident that their system did not meet the expectations we had been given during the sales pitch. As a result, I made the decision to stop using their service temporarily, with the intention of revisiting it later once any issues had been resolved.

To my utter shock and disappointment, I discovered that despite not processing a single transaction, I had been charged over $1200 in fees. No one from Sekure Merchant had reached out to inform me about the inactivity on my account or the accumulating charges. This lack of communication was already a significant cause for concern.

When I reached out to their customer support, I spoke with an individual named Leidy Rico. However, even she couldn’t provide me with basic information, such as the name of the company’s CEO. This lack of transparency and knowledge about their own organization raises serious questions about their professionalism.

Furthermore, I requested to speak with Leidy Rico’s supervisor, Moe Graham, hoping for a resolution to my issues. Regrettably, Ms. Graham not only refused to connect me with her supervisor but also failed to mention anything about a potential refund for the unused services and exorbitant fees I had incurred.

My overall experience with Sekure Merchant has been extremely upsetting. It is disheartening to do business with a company that appears to lack ethical values and customer service standards. Their pushy sales tactics, unfulfilled promises, lack of communication, and refusal to address concerns adequately have left me deeply dissatisfied and disappointed. I would strongly caution anyone considering their services to think twice and explore other options.

Sekure Merchants are Scammers!! Do not do business with them!! They will charge you fees even after you close your account. They even had me paying for a service that was never set up for over 2 years. Would not give me a return- just kept charging me. I had to set up fraud protection on my bank account to stop them!!

We were told our old cc machines were out of date, so my husband try to update machines, and they told him to push the Cash key, and they now owe us over a months worth of sales, and nobody, ever calls back or answers our email. What a mess, we need our money for new inventory, Natural Health Works

Sekure Merchant cuenta con un grupo de asesoras al cliente, muy atentas, muy conocedoras de su trabajo, lo que las convierte en un grupo de profesionales del más alto nivel, la verdad es que cualquier problema que pueda haber tenido se resolvió, mi asesora Gina Montenegro es mi preferida, una persona que cuida de cada detalle para que yo pueda quedar 100% satisfecho.

Well, before setup an account with Sekure, they are on top of everything, they call you every day 3 ,4 times to make speed the process.

they teach you how to use a machine, and ready to go.

they say once you receive payments, will be deposited a day later.

guess what my first to transaction are on hold for first batch… what is that, and I am here calling them hearing a machine saying in 45 seconds we will be with you….. 4 hours later same thing…..

do not even try this company

The customer service is the worst ! The system will stop working and there will be no one available to rectify the problem . You can call 5 different phone numbers, and hold for hours with no response. The live chat will end conversation in mid conversation. Horrible!

This is a terrible company. The entire credit card processing goes down for days at a time, so you must have a backup for accepting Credit cards at your business. The terminals randomly update software, then don’t work until you call customer service. The software is glitchy and random errors occur weekly. Customer service is only available M-F during whatever their hours are. We have been waiting for a callback since Friday morning and now it is Saturday afternoon. Our business is open 7 days a week. I can’t warn you enough not to use this company

Don’t freaking do it. I have been hit with $60 monthly fees that were never discussed. Only to find out that I just got hit for $198. I plan to dispute this charge and block them from collecting anything else. I cannot believe how many lies that they piled on to make this sound like a good deal. They need to be shut down

Do not be taken by this company. They are liars and care nothing about small business owners. Terrible equipment, terrible technical support and then cancellation fees that were not made clear in the application process. Stop before you too get suckered like I did.

Salesperson lied about fees and how much we would be saving to get us interested. He tried to get us to just sign the contract without reading but as we looked into it there was about $60 in monthly fees that he didn’t mention, the percent was higher than what we currently pay, he would not give us a straight answer on contract term and cancelation fees so we said we were not interested.

They now proceed to call us 7+ times a day telling us the card companies are going to increase their rates on us or our system is going to die soon so we need to act now. Tell this company no right off the bat unless you want to be annoyed from 7am to 6pm with calls. Seems like they are also paying for fake google reviews.

These people are liars and scammers don’t do business with them

These people are SCAMMERS and LIARS. They sold me on the fact that i was paying no fees or anything else, and the customer was paying all of the processing fees. Everything was recorded and they should listen to what they sold me. Do not trust what these people tell you, next they started charging me fees. I called to ask what the fees were for, and they came up with a unique story of course. I tried to cancel from them and told me that i could not, to try it another month. I blocked these people from my bank account so they could not take advantage of me anymore. I never signed anything with these people and now they are telling me i own them $800 for cancelling their service. I want to report this company to the proper authorities. They are a fraudulent company running scams

Sekure called from 855-547-8953 saying our processing terminal had an End of Life chip in it. Said they were calling on behalf of our processing company. I asked what was the company name, but stated they were an independent contractor. She asked for the type of terminal I was using at the business, I said if you had that information you would know. I declined and was getting upset I wouldn’t provide the information. The name she provided was Helen at extension 125.

Verify with your processor before giving any information about your terminal you use. They might be able to hack it with the serial numbers, etc.

Having worked there for less than 2 weeks, I can tell you that they are as bad, if not worse than what you read about. You can be hired, and working on the phone without ever actually knowing what you are trying to sell.(Or how it works, like fees and such.) The smirks and laughing some(not all) will do when someone hangs up, and they mark them as a call-back in three months, should make you sick. The morning meetings were like the management trying to cosplay J.T. Marlin employees(2000 film Boiler Room), or Jordan Belfort. Pathetic.

There was loud music running all the time, which is probably another Boiler Room tactic to hide their location (Their company headquarters are located in New York, but they operate out of Montreal, Quebec.), or factory farm conditions. You’re not in a cage, but with rows of cubicles with meat coming in, and meat getting fired, it’s hard to not see it that way.

Even though during my stay I didn’t get many leads, and ultimately got fired for it, I don’t think I could have more than one pay check on my conscience. A lot of people I called had upwards of 20+ calls a day from places like this. A few were even begging us to stop. Since they didn’t say the Magic Words “PUT ME ON YOUR DO NOT CALL LIST.” exactly more than THREE TIMES, you would get recycled into the system AGAIN.

These average people couldn’t afford to not pick up the phone, since their business relied on it. They were cattle being preyed upon.

Companies like this should not exist.

Bugged me every day. I finally signed up with the promise of ZERO MONTHLY FEES. Even before our terminal arrived we were charged $9.95. I informed the person I was talking to we wanted to cancel service. Now nothing but, crickets after calling EVERY DAY. Very Very shady AVOID.

Very difficult to have a constructive conversaion with these people. They control and steer the talk to their liking to the point that you forget why you called in the first place..

I would just like to say that Virgilio ROCKS!!!!! he has been such a great help for me over the past few weeks,,,,, even with all our set backs lol he helped me convert my machines !!! i hope your company knows they truly have an asset with Virgilio!!!!

I have been working with them for about a year. Yes, they are just a sales arm for North American Bancard, and North American Bancard is the worst credit card processor I have ever worked with. Their representation in charge disputes is worse than useless. They do not provide the information needed, speak in non-sense language, and flat lie about what their own reports say. Now they are putting me in 100% credit hold (holding all my money) because I am exceeding a charge limit. The charge limit is in print nowhere and is 85% of what my application said were my monthly routine charges! The process of notification and appeal came through an email asking me to email my bank statement to an email address that did not have any company name I am working with – some unknown email address. I had to start a live chat with the Payments Hub portal (whoever they are) to verify the request was legit. What kind of credit card company emails out of the blue asking for sensitive information to be emailed to an unknown address like that? A bad one.

Lying deceptive selling practices.

I too, fell into this crap trap. Told credit card processing device was free, just had to pay shipping and handling of it. I was not properly informed of monthly fees by “agent”; he said it would be .03% of what was made that month. Totally not the real case. After quicky finding out it was not user friendly, I went through all the correct steps by given “agent” to cancel EVERYTHING; all this done within same month of October 2020 (set up and cancel). And he, the agent said everything was taken care of. Needless to say, I get a phone call in January2021, that I am in collections for $373 oustanding bills due to North American Bancard for the months of November, December, and January. I try to call to get everything settledm, just to find out that I fall into a looping run around with having to call Sekure Merchants to “terminate contract”……. WTH???? AND, there was an early termination fee of $775…. I had no idea!!!!! That so-called “agent” said nothing about this in the many conversations we had over a span of 4 weeks over the phone. So, I try to call Sekure Merchants to see of they will waive the $775 because we lost over half our members to the gym due to COvid19, just to NOONE answering the phone! “What a nice little set up they have going on!” I thought. Can’t get anyone to answer phone to waive fee, or just told someone will have to call you back…. so, now Im stuck paying 373 PLUS a cancelation fee of 775 for something I didn’t even use, and was lied to and intentionally misguided into thinking I had canceled everything in October!

Sales agent sold me on a plan, saying I get a free device, and there are no monthly fees. My first statement comes out and I get charged $25 processing fee and $10 software fee. Sekure kept reassuring me that their customer service was top-notch and the agent would be personal to my case and my only point of contact. I reach out and she was NOWHERE to be found. I got bounced around to different agents, trying to cancel. I was then told cancellation could take up to 30 days and now I’m being charged FOR A WHOLE MONTH THAT I DIDNT MAKE A SINGLE TRANSACTION. This company is a scam and will rip you off. Go with Square instead. Sekure’s software was glitchy and not user friendly, they say they will give excellent service but get rid of you after you have signed and agreement and they take your money. I am VERY disappointed.