ShopKeep Customer Reviews

Thew apps for Shopkeep it is the worst and horribly dated. Additionally, there are so many downtimes or issues with processing card payments. Customer Service is a nightmare most of the time you have to do a chat and someone has to call you back. And to cancel this POS service is a complete nightmare. Try anything else.

I signed contract and got pos but it was not what i expected and they do not help me about customer service and i never get training system. so i ask them to cancel the contract right away

it is really hard to contact them took like 20 times call. finnally they answered and said we can not refund you because of contract you use it or not we wont give money back. so i paid 189 dollor every month for nothing more than year. before contract ended when is almost ended i call them please do not charge me and cancel it. they said they will and it wont be charged anymore.

they they are still charging me. again again again i am still calling them to cancel what should i do it is totally scam for new people about to use it please DO NOT USE THIS

I am so angry with shopkeep. I literally spent 13 hours trying to get labels to print today. After three techs walked me through deleting and installing over and over and over again they left me dead in the water! I basically no longer have a store. My Grand reopening is Friday and I have no labels for my stock. Price keep going up and service is going down. I no longer can recommend shopkeep. Three days before my Grand reopening, I have to go shop for a new system.

Stay away from ShopKeep, they will hurt your business. ShopKeep employees provided misleading information; it took much longer to receive our device (which also keeps breaking). They took no accountability for their mistake and refused to offer a refund for the expedited shipping we paid for that was not expedited. Apparently 2-day shipping to them means a week. This is the 2nd time we’ve had to purchase a new device from them within 1 year of use. Terrible products, terrible service.

Don’t not get this system, it will the useless system you ever try !

Representatives are train to do nothing for you!

Their card readers are useless ! We’ve been begging a replacement card reader for 3 month alredy.

This is the worst thing in the world

This company would not release my february and march 2020 pos reports because I had past due balance for months they billed me for, even though I told them that my business was temporarily closed due to covid-19. I paid my subscription fees for the months that I am asking for. This company is absolutely disgusting. I have given them thousands and thousands of dollars over the years. There is no compassion, no understanding, no partnership, and has no consideration for loyalty or in doing what is right. I wish I never would have given them a dime. Do yourself a favor and go with someone else, even if you have to pay a bit more for it. YOU WILL PAY IT ONE WAY OR ANOTHER – AT LEAST YOU WILL BE VALUED AND TAKEN CARE OF.

My store opened two months late due to Covid shutdowns, and during those two months Shopkeep charged for service. Not only didn’t we run a single transaction, we didn’t even have the hardware yet! They told up it didn’t matter and they still needed to charge us because they “do important things on the back end.” What things? There wasn’t even an operating store yet!

Don’t use shopkeep they are horrible! Will take your money and then want to charge you to cancel or keep you in a contract when they didn’t give you what they said they could provide. Fraudulent ..