Cliq, a company that resells Cynergy Data contracts, is a registered ISO/MSP of WoodForest National Bank of The Woodlands, Texas, and Stride Bank, N.A.
Typically offers a three-year contract through Cynergy Data, has received complaints about its service, and is not rated by the Better Business Bureau.
Cliq’s 3 year agreement has a PCI compliance fee of $300 and a PCI non-compliance fee of $50 per month.
Cliq offers payment processing services for its storefront, but does not disclose pricing on its virtual terminal and payment gateway services.
Cliq’s grade in this category is significantly lowered by two of its policies. First, it has an excessive cancellation fee that could cost thousands of dollars for a merchant.
The company is showing a number of complaints from merchants about Cliq withholding large amounts of money. Although it is common to withhold funds as a precautionary measure, Cliq may be withholding funds to protect itself against fraud.
Several merchants report large fund-holds, high early termination fees, and unexpected rate increases. The company has responded to these complaints in a professional tone and resolved a few merchant issues, but the content rather than the quantity of these reviews has dropped the company’s grade.
The Federal Trade Commission brought legal action against CardFlex, claiming that the company enabled a company to split payments between 30 different business accounts in order to process fraudulent transactions without alerting the card networks.
In 2019, a lawsuit was filed against CardFlex involving a skincare company whose account allegedly had misinformation on it.
In February 2021, a skincare product retailer sued CardFlex over an inability to fix a hold issue and an equally large fee.
Cliq offers a dedicated customer service number and a customer support form, but it remains to be seen whether the company has corrected customer service problems.
Cliq has 1 complaint in the past 36 months, and it was either resolved to the merchant’s dissatisfaction or never resolved.
The company Cliq appears to utilize both inside and outside sales agents to market its services, although we are not seeing a complaint volume consistent with the use of independent sales entities.
Cliq does not appear to engage in deceptive advertising strategies, but we recommend getting a third-party statement audit.
Cliq has average ratings as a merchant services provider. The company’s contract terms are potentially very costly, but have not led to a correspondingly high complaint volume.