Square Register Review


Also known as “Square Point of Sale,” the Square Register is a proprietary point-of-sale device offered by Square, designed to accept credit and debit card payments.

Square still offers its traditional Square Stand product, but it now promotes Square Register as its preferred option for brick-and-mortar retailers.

Square Register hardware costs $799 upfront and $39 per month. Square Register has received more than 2,000 public complaints regarding its services.

Square Register is a new payment device that can be bought outright for $799, or financed for $39 per month. It conforms to the company’s new rate of 2.6% plus $0.10.

Square is known for its simple pricing, but its easy signup has a major drawback. The company’s policy is to place sudden fund-holds on large or suspicious transactions without advance notice.

Square’s products receive praise for their sleek design, ease of use, and low cost. They also provide a wide array of integrations and features that are helpful for smaller merchants.

Square settled a class action lawsuit for missing money from delivery workers left by customers as gratuities, and was also accused of mishandling payments for medical procedures.

In 2021, Square faces a class-action suit over the fees it charges merchants.

A potentially major lawsuit was brought against Square CEO Jack Dorsey in 2021, that sought to force both companies to undergo major reforms.

Square Register offers live chat and phone support for merchants, but only active users can contact Square by phone. Deactivated users cannot obtain a customer code, which leaves them without a solution for long periods of time.

Square Register’s Better Business Bureau profile is taken from the profile set up for its parent company, Square, Inc. Square has 5,506 complaints and an “A+” rating despite the rising complaint total.

Square has received 5,506 total complaints. The majority of these were about service issues, billing and collection issues, delivery problems, advertising and sales issues, and guarantee or warranty issues.

Square Register hardware and software is advertised in the same way as Square credit card processing. The company is transparent about its pricing.

Square has two major shortcomings that are not fully addressed in its promotional materials, but merchants have reported being blindsided by problems with their live customer support and fund-holding policies.

Square Register is difficult to rate because it is linked with Square’s payment processing service. It is likely to be a useful add-on for existing Square merchants.


Leave a Reply

Your email address will not be published.