Recent User Reviews
There are no reviews yet. Be the first one to write one.
Submit Your Review
Alorica Company Overview
Alorica is a global business process outsourcing (BPO) and customer experience (CX) provider founded in 1999. Headquartered in Irvine, California, it operates over 130 contact centers across 14 countries, employing more than 100,000 agents. Its services span voice, chat, social, financial business services, tech support, secure trust & safety, and back-office operations. Using a blend of AI-driven tools—like intelligent automation, analytics, and real-time monitoring—alongside human interaction, Alorica seeks to deliver customized, scalable customer care solutions for brands in retail, banking, healthcare, utilities, telecom, and travel. The company highlights outcome-based performance, cost reduction, improved efficiency, and fraud mitigation. Reports indicate significant impact metrics such as lowering cost-to-serve by over 80% in some cases. Alorica maintains A+ accreditation with the Better Business Bureau and is recognized for its employee experience, including awards for its digital employee platforms and workplace wellness.
Notices and Disclaimers
The information provided on this website is for general informational purposes only. PaymentPop.com is not owned by, affiliated with, or endorsed by any specific payment services providers. All trade names and logos displayed are used solely for identification purposes of the products and services mentioned on this website.