FreedomPay Customer Reviews

FreedomPay is a payment platform company founded in 2000 and headquartered in Philadelphia, Pennsylvania. It provides a commerce platform built around a payment gateway with point-to-point encryption, EMV support, and tokenization, and it is used by merchants in retail, hospitality, restaurants, foodservice, healthcare, and stadium and entertainment venues.

The FreedomPay Commerce Platform integrates with merchant point-of-sale systems and supports card-present, e-commerce, and mobile transactions, including QR-code and contactless payments. The company markets itself as a payment gateway rather than a merchant acquirer, partnering with acquiring banks and processors to route transactions. Reported partnerships include WorldPay, J.P. Morgan, Elavon, Citi, Microsoft, and Amazon Web Services, with an Amazon One biometric integration added in 2023.

FreedomPay was an early company to achieve PCI-validated point-to-point encryption in North America, and its security and tokenization capabilities are positioned for large enterprise merchants rather than small businesses.

FreedomPay does not publish processing rates or transaction fees on its website. According to user reviews and expert content, FreedomPay offers custom-quoted pricing tailored to each merchant rather than a standard published rate card, with structures that may include interchange-plus, tiered, or flat-rate models depending on the merchant’s industry, volume, and integration. Setup, monthly, and gateway fees are also reported to vary based on the services selected.

Processing Rates

Specific per-transaction rates are not disclosed publicly. Reviews indicate FreedomPay primarily targets mid-market and enterprise merchants, and rates are negotiated as part of a custom contract that bundles gateway, encryption, tokenization, and reporting services.

Other Fees

Reviews and expert content report that gateway, integration, setup, and ongoing service fees may apply, with terms varying by merchant. Prospective customers must contact FreedomPay sales to receive a written quote covering rates, fees, and contract length.

Ownership/Leadership: Tom Durovsik (Founder and CEO)

Address: 2929 Walnut Street, 14th Floor, Philadelphia, PA 19104

Phone: 610.902.9000

Website:freedompay.com