About Gravity Payments
Overview
Gravity Payments is a Seattle-based payment processing company founded in 2004. It provides credit card processing, point-of-sale systems, mobile payment tools, and online payment gateway services primarily to small and mid-sized businesses across industries including retail, healthcare, food and beverage, and professional services. The company operates additional offices in Boise, Idaho and Honolulu, Hawaii.
The company drew widespread media attention in 2015 when founder Dan Price announced a $70,000 minimum annual salary for all employees. Price stepped down as CEO in August 2022 amid allegations of personal misconduct, and Tammi Kroll, formerly the company's chief operating officer, succeeded him as CEO.
Pricing
Gravity Payments does not publish standard processing rates on its website and directs prospective merchants to request a custom quote. The company markets interchange-plus pricing (also called cost-plus) as its preferred structure, in which the merchant pays the wholesale interchange fees set by card networks plus a separate processor markup.
According to user reviews and expert content, sample Gravity Payments agreements have included a monthly minimum fee of $35 and an annual PCI compliance fee of $85, with per-transaction rates that vary based on business size, industry, and processing volume.
Legal & Regulatory Actions
2026 Data Breach Class Action
A proposed class action lawsuit was filed against Gravity Payments in the U.S. District Court for the Western District of Washington on February 12, 2026 by a Tennessee resident, alleging that the company failed to adequately safeguard personal information exposed in a 2025 cyberattack that affected more than 2,000 people. Reported by Law360.
Contact
Ownership/Leadership: Tammi Kroll
Address: 115 NE 100th St., Suite 325, Seattle, WA 98125
Phone: 866-701-4700
Website:gravitypayments.com
Recent User Reviews
Gravity Payments has been steady and transparent from the beginning. The onboarding was simple, and the team explained everything clearly without pushing extras. Our payment system has been reliable, and support has been easy to reach when needed.