About Pearl Payments
Overview
Background
Pearl Payments is a Dallas, Texas based credit card and ACH payment processing company that was incorporated in 2017. Per business registration records and the BBB profile, the company is led day-to-day by John Sarkissian as chief operating officer. Pearl Payments serves merchants in the United States, with a particular focus on businesses that need recurring or subscription billing in addition to standard one-time card acceptance.
Products and Services
The Pearl Payments platform is built around a single dashboard that lets merchants set up products for one-time charges, plans for recurring subscriptions, and ad-hoc charges to invited customers. Customers are invited into the system to add and update their own credit card payment information, and Pearl automatically prompts cardholders to refresh card data on the file when payments fail. The merchant view includes a graphical revenue report over time, a transaction list, and per-customer payment history. Pearl also supports ACH electronic check payments alongside credit card acceptance.
Pricing
Processing Rates
Pearl Payments publishes its rate card on its public website. Credit and debit card transactions are charged a flat 2.9 percent processing fee plus 30 cents per transaction. ACH electronic check transactions are charged 0.8 percent per transaction, capped at 5 dollars per transaction.
Reported Fee Issues
Reported by user reviews and expert content, there has been an uptick in merchant complaints in recent years involving unexpected charges that did not appear in the marketing copy and difficulty reaching customer service for resolution. Merchants are typically advised to confirm any non-published fees in writing with the company support team before relying on the flat-rate quote alone.
Contact
Ownership/Leadership: John Sarkissian
Address: 5720 LBJ Freeway Suite 610, Dallas, TX 75240
Phone: 888-210-2860
Website:pearlpayments.com
Recent User Reviews
DO NOT SIGN-UP, BEWARE!!!!
THEY ARE FRAUD COMPANY THAT WILL SIGN YOUR LEASE FOR MERCHANT PROCESSING MACHINE WHICH YOU CANNOT CANCEL EARLY. THEY HAD ME LOCKED ON 4 YEAR LEASE FOR A MACHINE THAT I AM NOT USING AND WHEN I CALLED TO CANCEL. THEY SAID I HAVE TO CALL THIRD PARTY TO CANCEL.
RATES ARE HIGH, MACHINES ARE REALLY SLOW AND NEVER WORKED, AND LOCK YOU INTO PAYING FOR EQUIPMENT BY PUTTING YOU LEASING IT TO YOU.
BUYER BEWARE! DO NOT USE THIS COMPANY! From not paying our early termination fees as they promised they would, to charging us WAY MORE monthly than we had been paying in processing fees, to not being able to get in touch with anyone, to having to pay early termination fees again to get out of the lease with Ascentium when we finally left Pearl(after paying early termination fees when we left our previous processor that we never received reimbursement for), to being bounced from one employee to another…this company is a nightmare! We ended up being out right around $7,000 in fees and overcharges that they miraculously never could do anything about, although they were “looking into it” the entire time. When we first signed up with them they couldn’t get us a machine that would work. This was right at the beginning of the pandemic. We were charged for 6 months(including non-use fees as we weren’t processing any payments through them). Those 6 months of fees were never reimbursed although it was their fault we couldn’t process during this time! What this company does should be criminal! I should have read reviews on them before we switched. They sent a salesman to our company, we did not seek them out. They were a nightmare from the beginning.
I have been trying to contact them for my account for weeks. every number including customer service goes to voice mail which is ok but not if they all have full mail boxes. going to stop automatic payment see how fast they get incontact with me then.
When I started working with Pearl Payments I did not know very much about POS companies or products. After several months I received a Clover mini. This did not work as it was too small. After several more months I finally received an EHopper. Keep in mind, each of these companies use a different credit card processing company. The EHopper was way too big so again, after several months I finally received the E500 Pax. Perfect size, works great.
The problem is that now one cancelled the credit card processing contracts that went with the Clover and EHopper. Although I had no choice, these companies will not cancel. They are 48months term. I have called Pearl, written Pearl, left voicemails. I have been promised that it will be taken care of, but to date, I am still paying over $300 to credit card processing companies I not longer are using.
I will be filing a complaint and cancel all business dealing with Pearl.
DO NOT DO BUSINESS WITH THIS COMPANY! THEY WILL SELL YOU SOMETHING AND THEN IGNORE YOU!