Summit Merchant Solutions Overview
Summit Merchant Solutions is a merchant account provider that acts as a DBA of Certified Payment Processing and a subsidiary of First American Payment Systems. Along with TransTech Merchant Group, Summit Merchant Solutions is an older business within the Certified Payment Processing family and therefore may be gradually phased out as an active brand to make room for alleged First American Payment Systems subsidiaries like Intrepid Payment Processing and Axis Payments. That having been noted, there is still a good amount of recent merchant feedback about Summit Merchant Solutions to be found online.
Summit Merchant Solutions’s products and services include point-of-sale solutions, check scanning and imaging, inventory management, gift and loyalty programs, mobile payment processing, ATM placement, e-commerce solutions, and recurring billing. The company does not appear to list a dedicated customer support phone number on its website, although it does offer a contact form. Tony Norrie is the most recently listed CEO of Summit Merchant Solutions.
At a glance
Location: Carrollton, Texas
Acquiring bank: Fifth Third Bank, Wells Fargo Bank
Phone number: 877-288-6525
E-mail: [email protected]
Online reputation and reviews
Summit Merchant Solutions has received over 200 negative reviews on consumer protection forums. Many of these complaints describe issues typical of First American Payment Systems companies and, in particular, Certified Payment Processing. Commonly cited problems include nondisclosure of contract terms, misrepresentation of rates and fees, poor customer service, expensive cancellation penalties, and long-term leasing agreements. A significant portion of the complaints have been filed by former employees of the company, who describe low-quality leads, poor training, and high turnover. In general, the company shares the reputation of its partner businesses.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Summit Merchant Solutions at this time.
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