About Mercury Payment Systems Reviews

Mercury Payment Systems Overview

Founded in 2001, Mercury Payment Systems is a Durango, Colorado-based merchant account provider that offers a full host of payment processing and point-of-sale (POS) solutions for small and medium businesses. Mercury also acts as the preferred processing partner for numerous third-party POS providers, including many tablet-based POS systems like TouchBistro, SalesVu, POS Lavu, Revel Systems, Ambur, and Registroid. Until early 2014, Mercury was a reseller of Global Payments, but the company was recently purchased by another large processor called Vantiv (formerly Fifth Third Processing Solutions).

In early 2016, Vantiv announced that it was rebranding Mercury and Element Payment Services to “Vantiv Integrated Payments.” It appears that the company’s intention is to fully phase out the Mercury brand name, but its products and third-party affiliations are expected to remain the same.

Mercury Payment Systems Promotional Video

Online reputation and reviews

Mercury has received over 120 complaints on various consumer protection websites. Negative reviewers mention long-term contracts with costly termination fees, software and hardware integration issues, billing errors, and poor customer service. Mercury does not appear to have responded to most of these complaints.

Legal actions and lawsuits

This press release from Heartland Payment Systems announces a lawsuit filed by Heartland against Mercury Payment Systems in which Heartland alleges that Mercury improperly pads interchange rates when billing merchants. According to Heartland Payment Systems, Mercury is inflating the reported rate of interchange for transactions without disclosing this price increase to merchants. Heartland’s contention is that this makes it difficult to compete with Mercury Payment Systems because Mercury can quote a lower markup on each transaction while secretly building profits into interchange rates. The outcome of the litigation is still pending.

Have you used Mercury Payment Systems for your business? Rate the company at the top of this post and tell us about your experience in the comment section below: