Riverside Payments Review

Riverside Payments offers numerous POS systems through Clover, Revel, OVVI, and TouchBistro as well as cash advances, mobile solutions, virtual terminal, payment gateway, advanced fraud detection suite, automated recurring billing, and ePN plug-in for QuickBooks.

Riverside Payments may have once shared an address with National Paymentech at 9600 NE Cascades Parkway STE 220, Portland, Oregon 97220, but now appears to have a new address at 12500 SE 2nd Circle #240, Vancouver, Washington 98684.

Riverside Payments, which is an ISO of Wells Fargo Bank, N.A., is a former employee of Expect Payment Solutions, a merchant services provider based in Vancouver, Washington.

This company offers three-year contracts with an early termination fee of up to $695. It offers online payment gateways and has received a moderate number of complaints about its services.

Riverside Payments does not disclose its processing rates or merchant account contract terms, but publicly filed complaints show that the company charges a $9.95 regular product fee, a $99 annual comp service fee, a $25 monthly minimum fee, and $5 monthly statement fee.

Riverside Payments offers storefront payment processing, virtual terminal services, and payment gateway services. Pricing is not disclosed.

First Data Global Gateway and Authorize.Net charge 2.90% plus $0.30 as a transaction fee, while eProcessing Network charges a per-transaction fee of $0.05 with a monthly fee of $8 to $10.

Riverside Payments leases with companies like First Data Global Leasing, Northern Leasing Systems, and Executech Lease Group.

More than 100 negative reviews mention persistent telemarketing calls and nondisclosure of merchant account contract terms, and a news report about a Texas business owner who was trapped in an unwanted credit card processing equipment lease.

Riverside Payments has responded to complaints in a professional tone, and some complainants received refunds or were released from their contracts in exchange for positive reviews.

Riverside Payments offers a customer support number of (866) 720-0644, which is unclear whether this number is a sales line or a customer service line.

Riverside Payments is not accredited with the Better Business Bureau and currently has an “A+” rating. It has 38 complaints on their profile, of which only 11 were resolved to the satisfaction of the merchant.

Riverside Payments appears to use a combination of strategic partnerships, telemarketing, in-house and independent sales agents to market its merchant services. It has received complaints for aggressive telemarketing practices and misleading sales agents.

Riverside Payments currently rates as a below-average merchant services provider. We have received several complaints and no indication that the company has become more merchant friendly since our last update.