TimePayment Customer Reviews

This company has committed many acts of fraud from taking taking out payments when not approved, charging bullshit charges, violations under the fair credit, customers that signed paperwork under a purchase agreement and then finding out falsefied documents under electronic signatures also being falsely charged for so called waved fees by your ripoff artist who sold you on dirty loan tactics. Anyone that has had issues with TimePayment is asked to Contact KNRW Media Group Investigative Journalist Division as we look at others that were mislead and believed they were under a purchase retail agreement and falsefied documents or thought they buying and advised by those involved including TimePayment and Navitis Lease Corporation.

We plan on filing a multimillion federal Lawsuit.. Please email our Fraud and Investigations Team, explain what happen from the start of loan who sold you your loan, if promised that your fee was going be waved, if they demanded you be on autopay also if any non agreed to payments were pulled out or if they tried to pull funds themselves under a non autopay account. Those that have home insurance and a forced binder of insurance and TimePayment was agreed ones to be paid, also advised if equipment was to be new and got used equipment instead.

Put to My office: Sam Bennett Attorney at KNRW Media Group at [email protected] and will then follow up with Corporate Attorney Firm that handles multiple victims and file multiple Victims Lawsuit and hold TimePayment and hold all those involved and pay for damages.

TimePayment frequently faces heavy criticism from customers for hidden traps in their agreements. The most common practices used to maximize their profit at the customer’s expense include:

​Masking Leases as Loans: They often present the financing as a standard loan, but customers later discover they signed a non-cancelable commercial lease with a massive payoff amount that can end up being nearly double the original cost of the equipment.

​Surprise Insurance Fees: They automatically tack on expensive forced-placed insurance fees to monthly bills, which are notoriously difficult and slow to get removed even after proof of independent coverage is provided.

​Withholding and Misapplying Funds: Customers report that advance payments meant to cover future monthly balances are instead held in escrow “in case additional fees are charged,” rather than being applied to reduce the actual principal or payoff amount.

​Fluctuating Buyout Quotes: The cost to buy out a piece of equipment early often changes unpredictably depending on who you speak to, preventing customers from easily exiting the contract. TimePayment is notorious for exactly this pattern of behavior. What you are describing is a systematic, predatory business model that closely mirrors a massive federal enforcement action taken by the Consumer Financial Protection Bureau (CFPB) against similar point-of-sale leasing companies (such as Tempoe LLC, which was permanently banned from consumer leasing for doing these exact same things).

​Public consumer complaints against TimePayment across the Better Business Bureau (BBB) and regulatory databases outline a textbook multi-layered trap.

​Here is exactly how they execute this play, and how a customer can dismantle it:

​The Mechanics of the Deception

​1. The “Novice” / Third-Party Broker Shield

​TimePayment rarely sells directly to the consumer. Instead, they partner with third-party vendors, distributors, or front-facing sales companies (sometimes operating under corporate umbrella names or local dealerships).

​The Tactic: The front-facing salesperson explicitly pitches the deal as standard financing, a loan, or an installment purchase. They use words like “buyout,” “payments toward ownership,” and “loan approval.” * The Reality: The salesperson gets the customer to sign a digital keypad, a tablet, or a rapid-fire electronic document. Hidden in the fine print is a commercial or consumer lease agreement with TimePayment. When the customer later catches the fraud, TimePayment attempts to dodge liability by pointing at the contract fine print and saying, “We didn’t misrepresent anything to you; whatever the independent salesperson told you verbally isn’t our problem.” Legally, this is false if they intentionally built an ecosystem that relies on deceptive onboarding.

​2. The Phantom “Waived Fees” and Insurance Traps

​Complaints frequently highlight that promised fee waivers disappear once the contract is executed. Furthermore, TimePayment routinely tacks on massive, unauthorized monthly charges—most notably a “Loss and Damage Waiver” fee (essentially forced property insurance) that can add $80 or more to every single monthly invoice, completely separate from the agreed-upon payment. Even if a customer provides proof of their own insurance, the company often delays removing the fee for months.

​3. Unauthorized Auto-Drafting (ACH Theft)

​One of the most aggressive elements of this operation is their handling of bank data. Customers frequently report that after they explicitly revoke auto-pay authorization—or provide a card solely for a one-time deposit—TimePayment continues to automatically pull monthly payments directly from their bank accounts. Under the Electronic Fund Transfer Act (EFTA), initiating recurring automatic drafts without a valid, unrevoked written authorization is a severe federal violation.

​4. The Repossession / “Sunk Cost” Extortion

​This is where the trap snaps shut. After a customer pays for months—often paying more than the actual retail value of the merchandise—they realize they still owe a massive “residual buyout” fee or are stuck in an endless month-to-month rental cycle.

​If the customer stops paying or tries to cancel, TimePayment or their collection agents threaten legal action, negative credit reporting, or issue a demand for immediate return of the merchandise.

​This leaves the customer completely cleaned out: they have paid thousands of dollars, they are left with zero equity, and they face losing the very equipment they need or wanted.

​How to Fight This and Establish Accountability

​If a customer is trapped in this exact scenario, playing nice with customer service will not work. They must use targeted leverage to force TimePayment’s legal compliance team to break the contract.

​Step 1: Lock Down the Bank Account Immediately

​Do not let them continue to drain funds under the guise of an unauthorized auto-pay.

​Stop Payment Orders: Contact the bank and issue a formal, permanent “Stop Payment Order” against TimePayment Corp.

​Revocation: Send a brief email and certified letter to TimePayment stating: “Effective immediately, any and all implied or explicit authorizations for recurring ACH or credit card debits from my accounts are revoked.” If they pull money after this, the bank can reverse the funds as an unauthorized electronic transfer.

​Step 2: Establish “Fraud in the Inducement” & Deceptive Trade Practices

​The customer needs to build a paper trail that completely undermines the validity of the contract.

​Gather any written quotes, text messages, or emails from the original salesperson/corporation that used the words “purchase,” “finance,” or “loan.”

​Calculate the math: itemize exactly how much the merchandise originally cost versus how much has already been paid. Highlight the undisclosed fees (like the insurance or processing fees) that were never agreed to.

​Step 3: File Targeted Regulatory Explosives

​TimePayment is a non-bank financial institution subject to major federal and state oversight. They do not want a coordinated pattern of complaints landing on the desks of enforcement attorneys.

​The CFPB (Consumer Financial Protection Bureau): File a comprehensive complaint detailing:

​Deceptive marketing (pitched as a purchase, executed as a hidden lease).

​Failure to provide mandatory consumer leasing disclosures at the time of signing.

​Unauthorized electronic fund transfers (auto-drafting without permission).

​State Attorneys General: File a complaint with the Consumer Protection Division of the customer’s home state and the Massachusetts Attorney General (where TimePayment is headquartered in Woburn, MA). Label the complaint explicitly as a violation of the Deceptive Trade Practices Act (DTPA).

​Step 4: The Legal Ultimatum (Using Arbitration Math)

​Send a formal, written Notice of Dispute and Demand for Contract Rescission via Certified Mail to TimePayment’s corporate headquarters.

​The Argument:

*”This agreement was secured via fraudulent inducement by your sales agents, who explicitly represented the transaction as a retail credit purchase, while intentionally concealing a predatory lease structure and unauthorized fees. Furthermore, your company has engaged in unauthorized banking withdrawals in violation of the EFTA.

​Demand is hereby made for immediate cancellation of this account, adjustment of the balance to $0, a waiver of any return or repossession requirements based on the equity already paid, and written confirmation of zero liability. If this is not resolved within 14 business days, a formal dispute will be escalated to the CFPB, and a demand for individual consumer arbitration will be filed, wherein TimePayment will be held liable for all administrative and arbitrator fees under standard consumer dispute rules.”*

​When faced with a consumer who knows how to file regulatory complaints and understands that defending a deceptive lease in arbitration will cost the company thousands of dollars more than the equipment is worth, companies like this frequently back down, close the account, and walk away rather than risk getting flagged for systemic fraud.

The fees they charge are crazy! I wish I had never purchased my printer.

A man entered my business and stated they had bought out my current merchant service company and new the name of that company and the owner Gary. the following day he had us sign new contracts and explained that they had new plans which one was a flat monthly payment $425 instead of a percentage based on sales we chose that because it would save us money, we noticed after first two statements that we were still paying a percentage on merchant service plus the $425 which gave us new equipment. About the same time Gary comes to my business and wants to know why we left him. I proceeded to tell him about the man who claimed that they had bought out his business which Gary replied he had never sold it so we contacted TimePayment and explained to them that their employee had lied and defrauded us. We also told them about the flat fee and they claimed they just do the leasing and have no knowledge about the man Anthony that ripped us off. So we cancelled our service with TimePayments and returned the equipment and paid a 500.00 termination fee. That was beginning of 2024. This month my office manager ask me about a school for $425 dollars coming out of our account since around May of last year and it turned out to be Time Payment was taking it out! So I contacted them and they claimed we signed another contract with them and sent it to me and it wasn’t my signature I told them there is some kind of fraud going on and they said that a member of their fraud department would contact me. The next day I get a email from Time pPyment asking me for a copy of my drivers license, my passport, my tax returns, my business license, and I got suspicious and contacted a detective friend of mine. So we googled up TimePayment and found all kinds of lawsuits and fraudulent activity claims. I went to my bank and they had a identity specialist talk to me and he and my friend the detective both said this was out of order like Time Payment was trying to steel my identity and my personal information was not to be shared with them. So I tried the email provided to me by them and no one responded so I called customer support and the lady wouldn’t answer my questions about why they needed all my personal information and documents she just kept insisting that I needed to send documentation which I refused. I think they are the scammers.

won’t return call, only way to get a person is pretend to be a new customer then they just leave you on hold after telling you they will transfer you to someone who can help. Makes up charges at end of contract that are not in original contact from company they took over, just a terrible company with no service whatsoever. THEY SHOULD BE SHUT DOWN

I got a lease from them and then I not ever to reach them for the buy out and it is a game Stay away from them!!

I wish I would’ve seen these reviews before I signed with them. It has been a headache since I signed with them. I’m a small business and couldn’t afford to buy the portable sink right out. I was under the impression that the payments through them would pay it off. I kept getting random charges and no one would contact me. When I saw what I was being charged I was able to see this is a scam and I would never be able to pay it off with the payments they were having me make. Now they’re telling me my lease is up and I have to pay the whole balance off or return the item plus pay. So the sink that originally was $1,300 is now costing me triple that. They are a scam and shouldn’t be allowed to do business. It’s disgusting how they get away with using people and not being fully honest. They are a business to screw the little business owners. Shame on them.

Grossly misleading, Liars, bait and switch situation.. Long story short, what started out as financing a shampoo chair, booster seat, and a rolling hair caddy for $1,100 that could have been payed off in 12mos, ended with me paying back a total of $5000, plus $199.00 charge to purchase the equipment when it was all said and done.. You talking about a nightmare, this company are scamming, rip-off artist, and they need to be locked up, all of them.. Why are they still in business??

Very misleading on their terms. Not transparent at all!. VERY fine/hidden print talks about additional fees at the end of the contract and never gives clear total amounts. Then they add even more misleading fees after that. They also find ways charge fees for not jumping through all kinds of hoops for insurance documentation. It just keeps going on and on. Hidden fees here and there are pretty much how they make their money in my opinion and you are constantly chasing them.

Time payment I feel does predatory lending. I thought I was financing. I paid half of the amount when ordering and thought I was financing the remainder. Well they have got me in a lease that my original money went to nothing I still owe the original amount and will still have to pay 3 more payments to buy out equipment. Total scam.

We paid them 3 times more then we took and after last payment they sent us letter to buy equipment or sent it back. I had 30% down payment for equipment and finally still we paid two times more than it cost. Also they will charge you every payment $100 processing fee + sales tax (we took from them $6,500 and paid for 18 month $13,270). Do not recommend work with them.

This company is a scam. You fulfill your loan with the company, then 4-5 months later they pulled out another 700.00. Small print, if you do not send back the equipment, they get to decide what it’s worth and pull the money out of my account.

Not to mention they went through two different companies to withdraw out of my account.

Do not use this company.

Several months after the lease was paid off, Timepayments contacts me to say a final buy out payment was still due? I settled the amount and after the account was settled, they agreed to report the account as paid.

Instead they added multiple past due entries to my credit report causing a plunge in my credit score.

This is second time they misrepresented the actions or agreement. They did the same thing with Covid Payment Agreement after saying payments would be deferred for 6 months, after I resumed payments, they added several negative entries to my credit report.

This is a lousy company. They keep harassing me to pay my deceased mom’s payment. She had trouble with her house alarm. The ALder company was supposed to come fix it but never did. This happened in Feb.2022. This company has taken out $250 from my mom’s account. I cancelled her auto deduction. They are trying to get another $250 from me. WHAT A SCAM.

Time payment along with currency capital is a sham and both of these companies need to be put out of business.

I am surprised this company is still open and ripping people off. I have a vendor come in my dental office to allow us to TRY out his company’s water machine. We tried it out and was unhappy with the product, told company to come pick it up. It took them a week but they eventually picked it up. A month later, we received a bill from this bogus company stating we owe 36 payments of $200. I called them to let them know that we no long have the product. They didn’t seem to care, all they saw was our signature on a form that was signed prior to the trial period starting. When I called the vendor, they magically went out of business. Even though we had no product and the company went out of business, they still wanted to send us a water machine that we didn’t like, from another company. Crazy right. To make a long story short, these people don’t speak anything but legalese. Eventually had to spend money on an attorney to make them go away. As soon as there’s a purge…I know many people will be sitting right outside their headquarters.

I’m dealing with this company now. Was told at the end of the contract I would own the equipment. It’s grooming equipment. I get a letter today in mail saying I have to renew or send back equipment. It was a grooming tub retailed 1300. I have paid 5400 already. Is there a class action suit against this company? This is sickening. I was dealing with groomers choice who advertised financing available. I was not aware it was a leasing program. The sales person told me it would be mine end of term. I have made every single payment on time. What can be done. This is robbery.

Timepayment cooperation is a ripoff, they finance an equipment which I pay them $380 every month for 2years and coming to the last month to pay off, they are now telling me that I have to pay additional $900 in order to keep the equipment or return it in good condition.

This is crazy, please be wise and look very before you sign anything.

They claimed that the $380 I paid for 2years is for their company, and the $900 is the flee market value to purchase the equipment.

What a shame on them!

Lesson learnt!

This is a very tough lesson for me, but i will warn the public to be extremely careful about dealing with this company because once they have your credit info, you are forced to keep paying, no one will explain or be nice to you on the phone, my account manager just said ” there is nothing you can do but pay the bill”, then he hung up on me. I have tried to talk to them many times but they dont care.

TimePayment is a shady company who do not care about is customers. Every few months this company is adding random fees to my account out of no where. Today i recieved a fee for processing my credit card. I have had the same debit card on file since last September and I recieve a charge today for have a credit card on file. Then on top of that I call to get the issue resolve and the rep tells me to screen shot my bank statement to provide that I was actually drafted the processing fee, even though you can clearly see the additional amount on my billing history. THIS COMPANY IS UNPROFESSIONAL, RUDE, SHADY, AND DUMB. I WOULD NOW RECOMMEND UTILZING THEM FOR ANYTHING. They will try and find a way to screw you over and then justify it with some BS policy in your contract. They are a ruthless company and then need to be put out of business.

I AGREE, THEIR COMPANY SUCKS ! I’VE BEEN OUT OF BUSINESS SINCE MARCH 2020. I’VE TRIED TO MAKE PAYMENT ARRANGEMENTS WITH THEM BUT THE DEFERRED ME ONLY 1 MONTH. HOW THE HELL DOES THESE PEOPLE NOT UNDERSTAND THAT WE WERE IN A PANDEMIC ? ALSO I EVEN TOLD THEM THAT I HAVE OTHER PAYMENTS I NEEDED TO TAKE CARE OF BUT YET THEY WANNA COLLECT $1500+

AT FIRST I WAS TOLD THE EQUIPMENT I WAS FINANCING WAS AROUND $6,000+. THEY TOLD ME HOW MUCH I WILL BE PAYING EVERY MONTH WHICH I WAS OKAY WITH. IN THE END I DIDN’T KNOW THIS WHOLE TIME I WAS PAYING FOR WAS DOUBLE THE COST I WAS SUPPOSE TO BE PAYING FOR. I WAS RECOMMENDING OTHER PHOTO BOOTH SERVICES WHERE I GOT MY EQUIPMENT BUT SINCE I’M PAYING MORE THAN WHAT I THOUGHT I WAS TOLD IN THE BEGINNING I TOLD ALL THOSE VENDORS THAT THEY ARE A SCAM. IF THEY TOLD ME HOW MUCH THE TOTAL WAS IN THE BEGINNING OF THE CONTRACT BEFORE I EVEN AGREED I WOULDN’T GET MY EQUIPMENT FROM THEM. DOING RESEARCH ON THEM A LOT OF PEOPLE HAD WORSE EXPERIENCE.

I EVEN TRIED GIVING THEM BACK THE EQUIPMENT BUT THERE IS A CHARGE TO CANCEL THE ACCOUNT WHICH IS THE PRICE YOU STILL NEED TO OWE THEM $8,000 SOMETHING. THAT WAS EVEN MORE RIDICULOUS AND RIP OFF !

They used a third party company that sold me with lies their credit card terminal, bad for me, they told me that the contract could be cancelled at any time, and the montly service fee would be always the same, first mont new additional debits started to come, then they said that will be waived by next month but next month new bills started to come, then the person that sold me the service told me that everything was part of a fraud and got fired after that. From that point my credit score started to drop and do not know what I should do next.

THEY SUCK, AND THEY JUST HAD THEIR LAWYERS GARNISH $9K DOLLARS OUT OF MY ACCOUNT, NO LESS ON CHRISTMAS EVE, FOR A F***** TERMINAL THAT COSTS ABOUT $500 BUCKS, MIND YOU, THAT I RETURNED AND THEY WOULDN’T TAKE BACK BECAUSE OF THEIR RIDICULOUS LEASE TERMS. THEY SHOULD BE ASHAMED OF THEMSELVES AS WELL AS THE LAWYERS THAT REPRESENTED THEM….IF ANYONE OUT THERE HAS EVER COUNTER SUIT THESE HIGHWAY ROBBERS AND GOTTEN RESULTS, PLEASE LET ME KNOW ASAP.. THANK YOU FOR LISTENING/READING…..

Terrible! I purchased a machine using TimePayment and I wanted to pay it off within 12months. They set a 12month payment plan, at the end of the contract they said I was short one hundred and something, and I ended up paying over one thousand dollars of interest fees. They said I should have called in for the balance. Don’t use them, they add all these fees and if you don’t call to get balances you will get screwed. The contract does not state you have to call in for balances, plus their website does not give you the balance amount. Terrible! I will never use them again. I am very disappointed, because I wanted to purchase another item with them but not anymore…..

SCAM

Stay away from this company.

You get charged for the price of the unit regardless of cancel. There is not cancel. You must pay the full price. No early payoff

Stay away the Company is not fair.

This company is awful. Our non profit wanted to get a photo booth to use as a fundraiser. It hasnt worked since we got it. It came with damages and the program is in chinese. Which i cant read or understand. We filed a complaint to get out of our contract and they declined. Whats sad is they want to hurt a small non profit rather than help resolve this issue. The legal team has declined my claim and they dont care.

Scandalous. They talk fast, the phone representative does not answer questions politely. Initially the QuickSpark representative was very sweet but became increasingly impolite with each correspondence. Eventually the replies became only a few words, generally directing me over to TimePayment when I had never actually spoken to anyone there, only to Nicol at QuickSpark, the company used by Webstaraunt to handle financing of their equipment before passing it along to TimePayment (and where my process began). I had a concern at the very beginning because once my paperwork was finally sent to me for signing there was an additional month added onto the schedule. It was agreed to be a 12 month schedule of payments yet in the paperwork, they had it as 13 months in one spot and 14 months in another (totaling more than $1200 in additional payments). Not to mention, it should have been only 10 months on the agreement as I had to advance pay 2 months + tax & processing fees. I was told by Nicol that TimePayment would not edit the documents again and that it was definitely only a 12 months lease (even though the paperwork I was sent said otherwise). I was in a pinch and like an idiot signed the papers, believing her and knowing I had email correspondence to back up any necessary future claims. So far, my monthly payments have been $53.48 more than what I signed up. I understand that there is verbiage written into these documents to protect TimePayment in the event they want to overcharge, upcharge or change a fee I am being auto-drafted, but it is scandalous to do so with no reasoning! When I submitted my insurance documents showing TimePayment as the loss payee (one way to avoid an added monthly charge of $25) they responded that they do not always approve these insurance documents; and I am still waiting on them to do so. I added them to my insurance binder as they requested, with the same amount, name, & address they advised. Still no response. I do not expect one here, nor do I care about any response which may be submitted here. My paperwork indicates I own the equipment at the end of my lease and if this is not the case I will be handing these papers over to my lawyer. I really wish I had read reviews & the BBB website before agreeing to work with either QuickSpark OR TimePayment. I will never recommend them to anyone, and am hoping to save others in the future. Do yourself a favor and find any other means to pay for your equipment than through either of these organizations!! I am very disappointed in Webstaraunt that they choose to use such a poor financing company for their leasing and financing needs.